NaoBet Casino Privacy Policy

At NaoBet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at https://naobet.com/. By registering an account and using our platform, you acknowledge that you have read and understood the practices described in this document. We are operated by NovaForge LTD (also referenced as NovaForge N.V.), registered under company number 15684, and licensed by the Anjouan Gaming Authority (Union of Comoros), license No. ALSI-152406028-FI2.

1. Who We Are

Our NaoBet Casino platform is owned and operated by NovaForge LTD. As the data controller, we are responsible for the personal information we collect from you. We are committed to ensuring that your data is handled in compliance with applicable data protection legislation. If you have any questions about how we handle your personal data, you may contact us directly at [email protected].

2. Information We Collect

Here at NaoBet Casino, we may collect the following categories of personal information when you register, make a deposit, or interact with our services:

2.1 Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued ID documents for identity verification purposes
• Residential address and proof of address documentation
• Email address and contact telephone number

2.2 Financial and Payment Data

• Payment method details, including card information and cryptocurrency wallet addresses
• Transaction history, deposit and withdrawal records
• Bank account information where applicable for bank transfers or Revolut payments

2.3 Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and session data
• Pages visited, games played, and time spent on our platform
• Login activity and account access logs

2.4 Communications Data

• Records of your correspondence with our 24/7 live chat and email support team
• Feedback, complaints, and dispute records
• Marketing preferences and opt-in/opt-out selections

3. How We Use Your Information

We at NaoBet Casino use the personal information we collect for the following purposes:

• Account creation and management: We process your data to create, verify, and maintain your player account, including handling your NaoBet login credentials securely.
• Identity verification (KYC): We are required by our licensing authority to verify your identity before processing withdrawals and to prevent fraud and money laundering.
• Payment processing: We use your financial data to process deposits and withdrawals across all supported payment methods, including VISA/Mastercard, bank transfers, e-wallets, and cryptocurrencies such as Bitcoin, Ethereum, USDT, and others.
• Bonus administration: We use your gaming and account data to apply and manage promotional offers, including our welcome bonus and other on-site promotions available through our NaoBet Casino online platform.
• Customer support: We retain communication records to provide effective assistance through our 24/7 live chat and email support channels.
• Legal compliance: We process your data to meet our obligations under applicable gambling regulations, anti-money laundering laws, and licensing requirements.
• Marketing communications: Where you have given your consent, we may use your contact details to send you promotional offers, updates about NaoBet bonuses, and news about new games and features.
• Responsible gambling: We monitor your gaming activity to identify problem gambling behaviour and fulfil our duty of care obligations.

4. Legal Basis for Processing

Our NaoBet Casino operations rely on the following legal bases to process your personal data:

• Contractual necessity: Processing is necessary to provide you with our services under our Terms and Conditions.
• Legal obligation: We are required to process certain data to comply with our licensing conditions and anti-money laundering regulations.
• Legitimate interests: We process data where it is in our legitimate interests to do so, such as ensuring platform security and fraud prevention.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time.

5. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment providers: We share necessary financial data with payment processors to complete your transactions.
• Identity verification services: We may share your documents with third-party KYC providers to verify your identity.
• Game providers: Our platform features games from 70+ providers, including Pragmatic Play, Hacksaw Gaming, Amusnet, Playtech, and others. These providers may collect technical usage data in connection with their games.
• Regulatory authorities: We may disclose your data to the Anjouan Gaming Authority or other competent authorities when required by law.
• IT and security partners: We work with service providers who help us maintain, secure, and operate our platform.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. In general, we keep financial and identity records for a minimum of five years following account closure in order to meet our regulatory obligations. When data is no longer required, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us at NaoBet Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to restrict the processing of your data while a dispute is resolved.
• Right to data portability: Where applicable, you may request that we transfer your data to another service provider.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

Our Nao Bet Casino website uses cookies and similar tracking technologies to enhance your experience, analyse site performance, and deliver relevant content. Cookies are small text files stored on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

The types of cookies we use include:

• Essential cookies: Required for core website functionality, including your NaoBet login session and account security.
• Analytics cookies: Help us understand how players interact with our platform so we can improve performance.
• Preference cookies: Remember your settings, such as language and currency preferences.
• Marketing cookies: Used to deliver personalised promotional content where you have given your consent.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Nao Bet online casino platform.

9. Security Measures

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no system can be guaranteed to be completely secure, and you use our services at your own risk in this respect.

10. International Data Transfers

We serve players across multiple territories, including the United Kingdom, Canada, New Zealand, Australia, and others. As a result, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

11. Minors

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the account.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our Nao Bet Casino website. Your continued use of our services following such notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at NaoBet Casino, please do not hesitate to get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on our website at https://naobet.com/

We are committed to addressing your concerns promptly and transparently. Our Nao Bet team is here to help ensure your experience with us is safe, fair, and fully respectful of your privacy rights.